Refund and cancellation policy
This policy applies to professional services offered by Deploy Hubline Co., Ltd., including Crash & Stability Assessments, Release Gate Reviews, Post-Incident Crash Triage, and Monthly Stability Reporting. It does not cover physical goods or software subscriptions because we do not sell those.
Eligibility
Refund eligibility depends on how far the engagement has progressed and whether a deposit or full prepayment was collected under a written quote.
Timeframe to request
Send refund or cancellation requests to hello@deploy-hubline.digital within 14 days of the event described below (cancellation, missed readout, or disputed invoice item). Include your organization name, quote reference, and assessment type.
Full refund
A full refund of amounts paid is available if you cancel more than five business days before the agreed intake date and we have not begun reviewing your crash materials.
Partial refund
If work has started—exports received, clustering underway, or a draft in progress—we may issue a partial refund equal to fees minus time already spent at the rates in your quote. Completed deliverables already shared with you are non-refundable for that portion of the fee.
Non-refundable items
- Completed final reports and triage briefs already delivered
- Completed readout meetings
- Monthly retainer fees for months already delivered
- Rush premiums for confirmed urgent triage slots once analysis has begun
Deposits
When a quote requires a deposit to reserve an assessment window, the deposit is credited toward the final invoice. Deposits become non-refundable once material review begins, except where Deploy Hubline cancels the engagement.
Cancellation and rescheduling
You may reschedule an intake or readout once without fee if you give at least three business days’ notice. Later changes may incur a rescheduling fee stated in your quote. Deploy Hubline will reschedule at no charge if we must move a session for our own capacity reasons.
No-shows
If your team misses a scheduled readout without notice, the meeting portion of the fee remains payable. We will offer one replacement slot within ten business days when calendars allow.
Work already started
Once we have begun mapping crash signatures or drafting findings, cancellation converts to a partial settlement for work performed rather than a full refund.
Refund process and timing
Approved refunds are processed to the original payment method within 14 business days after written approval. Bank transfer refunds may require additional account details from your finance team.
Exceptions
If Deploy Hubline cancels an engagement before delivery for reasons other than client breach, you receive a full refund of amounts paid for the undelivered work. Statutory rights under Thailand law remain unaffected where they apply.
Contact for refund requests
hello@deploy-hubline.digital · 025398972 · Street: 22/9-10 Ladprao 120 Wang Thong Lang Wangthonglang; City: Huai Khwang; State/province/area: Bangkok; Zip code: 10310; Country calling code: +66; Country: Thailand